What are eyelash extensions?

They are semi-permanent eyelash extensions comprised of individual synthetic eyelashes that are curved to replicate a natural eyelash. Our lashes are thicker at the base and taper to a fine point. They are applied to individual eyelashes, one extension at a time, for a natural, elegant look to lengthen and add fullness to the existing lashes.

What is Volumation?

It is the technique of adding multiple eyelash extensions to one single natural eyelash to create depth, volume, and texture utilizing the Xtreme Lashes Lash Calculator™ to calculate accurate design profiles.

Will lash extensions harm my natural lashes?

They do not. The biggest myth is that lash extensions damage your own lashes. If applied correctly and properly, they are safe and do not ruin the health of your natural lashes. Be sure not to rub your eyes or tug or pull on the extensions because this can cause lash loss and even damage to your natural lashes. The extension is attached one lash at a time and the safe, medical-grade adhesive never touches the skin.

What is “Special Lash Care?”

Special lash care include any physical, limiting condition that requires use of specialized materials and techniques, such as chemotherapy patients who may have hair loss or patients suffering from albinism or damaged eyelashes from inexperienced stylists, etc.

What are the benefits of wearing Eyelash Extensions?

Semi-permanent eyelash extensions add curl, thickness and length to lashes, creating more added definition. Eyelash extensions create a younger appearance on many clients. It creates the appearance of a brighter, more full and longer lashes, creating a more youthful and rejuvenated look.

Another advantage of wearing eyelash extensions is how much time you will save during your beauty regimen. You will hardly need make-up at all and mascara will no longer be necessary. Your lashes will look beautiful from dawn to dusk, all day, every day.   

How long does the process take?

The initial set takes anywhere from 1 hour to 1 hour 30 minutes. Refills can be from 45 minutes to 1 hour 30 minutes. The time varies depending on your natural eyelash shedding cycle (60-90 days).

What is the procedure like?

The application of lash extensions is a safe, painless, relaxing procedure that takes between 60 to 90 minutes to apply. While you are comfortably reclined with your eyes closed, a single, synthetic lash is applied to your natural lash with medical-grade adhesive. There is no discomfort or pain involved in the procedure. In fact, most clients find it is so relaxing and comfortable that they fall asleep.

How long do lash extensions last?

When properly maintained, the lashes will remain in place until the natural lash which it rests on falls out. Natural lashes grow and fall out in cycles (every 60 to 90 days) with or without extensions. People typically shed between 1 and 5 natural lashes each day, depending on individual growth cycles and lifestyle. Because of this natural shedding cycle, lash touch-ups are necessary every 2 to 3 weeks in order to maintain your beautiful look.

What do I need to do before I come in for my eyelash appointment?

You should clean your lashes with a mild cleanser. Don’t use oil-based makeup remover to clean your lashes. Don’t curl your lash. Don’t put on any mascara.

How do I care for my lash extensions?

You may continue your normal routine and lifestyle. However, for the first 24 hours, we recommend that you avoid the following: water, sunblock, creams and oils around the eyes and avoid swimming, sauna, spa or heat treatments. Never pull or rub your lashes. Never use a regular clamp eyelash curler on your extensions. Always use a non-oil, water-based eye makeup remover. Do try and keep your eye area clean as much as possible. View our products page for items that can be used on your new lashes.

Can I wear mascara?

You won’t have to. You can roll out of bed looking great and best of all, it will make your lashes look like you’re wearing mascara 24/7 without the clumping, streaking and smudging that you get with mascara. However, if you prefer, a water-based mascara that is formulated for synthetic lashes may be used. Apply mascara only to the tips of your lash extensions. Remember, always be gentle with your lashes. 


What is your cancellation policy?

As a courtesy, we have a strict 24-hour cancellation notice. If you must cancel your session, please give us at least 24-hour notice prior to your appointment time to avoid a late cancellation fee. We will charge a 50% service fee for late notice cancellations and no-shows. If the affected service is part of a discounted series or promotion, then the service will be forfeited if the appointment is not rescheduled 24 hours prior to your appointment time. All cancellations must be made and confirmed via telephone only. Appointment cancellations and changes through text or email are not accepted.

What if I am late to my appointment?

We ask that our clients arrive promptly for their appointments to ensure that our technicians have sufficient time to ensure quality results. If you are late, we will do our very best to accommodate you, however, if you are more than 10 minutes late to your session, time may not permit for us to honor a complete service.You may be asked to reschedule if you are more than 15 minutes late for your appointment. When we are scheduled back-to-back, in consideration to our next client, we will not be able to extend your session beyond your reserved time.

No-Shows / Last-Minute Cancellations?

If you do not show-up for your appointment or frequently cancel with short notice, I reserve the right to cancel any pre-booked appointments and deny future service. To ensure that you receive unparalleled service, I ask that you please arrive on time.

We do not perform refill services on work that was not done at The Lash Studio – No Exceptions. If you currently got your lash extensions done from another studio, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons.

How much should I tip my stylists?

Gratuities are, of course, always sincerely appreciated. A 20% gratuity is recommended for any service rendered.

No walk-ins please. By appointment only.

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